Trusted by Homeowners Across Southwest Florida
Built on Quality & Trust
Hear From Our Satisfied Customers
At Custom Pools by Design, we take great pride in the satisfaction and trust our clients place in us for their custom pool and spa projects. Our reviews page is dedicated to sharing the experiences of those who have chosen us to transform their outdoor living spaces.
Around the Web
4.8
81 Google Business Profile reviews
4.5
7 Facebook reviews
3.0
2 EZlocal reviews
Posted on drew ferraroTrustindex verifies that the original source of the review is Google. Great experience working with the entire team, especially Brady (design), Chris (on-site), Cara (scheduling), and Ross (start-up/service). The pool, spa, decking, and overall finish came out excellent and was money well spent! Everyone who came to the house, even outside vendors like landscaping and sealing, went out of their way to mention how well everything was done and that the work was completed the right way (grading, sub-deck, etc.). 10/10 experience. Highly recommend them if you’re looking to upgrade your backyard living space!Posted on christa headidTrustindex verifies that the original source of the review is Google. This company is fantastic. We've had them build two pools for us, one in 2017 and the other in 2022. They consistently stand by their work. They provide great customer service and a strong repair department. One thing that really stands out is how Kevin is always available for his customers. We highly recommend this company.Posted on Karen MilsteinTrustindex verifies that the original source of the review is Google. Working with Custom Pools by Design for our recently completed pool was a great experience! From Thomas for the sale to Chris, our build manager, to Cara that kept us updated and answered all of our questions, and to Ross for teaching us everything we need to know about having a pool, it was a wonderful process. We are thoroughly enjoying our beautiful pool.Posted on Kara MorrisonTrustindex verifies that the original source of the review is Google. After interviewing several pool builders, we chose Custom Pools for our new pool and patio. Tom, Cars, and Chris were always available to answer questions and deliver our upcoming project timeline. Chris was regularly on site to ensure the job was done correctly and was meeting our expectations. They do very high quality work, follow schedules and produced a finished pool and patio that turns heads! You get what you pay for, so if you are doing a new pool, do it right and choose Custom Pools. We have already referred them to at least 1 neighbor.Posted on SD .CoralsTrustindex verifies that the original source of the review is Google. Our experience with Custom pools was excellent. Brady was our salesman. We built a new home and the process was almost 3 years long due to our builder. Custom pools was quick and all of there work was done with detail. They helped with selection ideas and we love our new pool.Posted on Chris WilsonTrustindex verifies that the original source of the review is Google. Couldn’t say enough good things about Custom Pools by Design! The whole process was smooth and easy and everyone was so great to work with, specifically Thomas (Sales Rep) who was super helpful and gave us good recommendations on design without being pushy or trying to upsell. After interviewing several pool builders, CPBD gave us the most confidence they would provide a quality build, and they certainly delivered! The weekly updates from Cara were greatly appreciated and Chris was routinely checking in on the progress. Looking forward to lots of quality family time in our new pool!Posted on Michael MacCallumTrustindex verifies that the original source of the review is Google. We had an amazing experience with Custom Pools by Design! They were excellent to work with from start to finish, guiding us through the entire design and build process for our custom pool. Their team was in constant communication and always ready to answer our questions, which made everything so smooth. Plus, every worker who came out was incredibly friendly and professional. We couldn't be happier with the results and highly recommend them to anyone looking to create their dream pool!Posted on Dwight & Lea BolinTrustindex verifies that the original source of the review is Google. We built our pool and spa in conjunction with building a new home in Cape Coral. We lived 1,000 miles away, both of us working full time and we did not have many opportunities to physically check in to make sure everything was on the up and up. We had to find a company that we had faith in to give us the most beautiful pool, that would build it well with no short cuts and give us a good price point. I reached out to 3 pool companies that were recommended on social media. One company did not ever call me back, one who spoke with promises but then reneged in the end and Custom Pools by Design who worked with us diligently. Brady patiently worked with us through our ideas of the ultimate dream pool (all the bells and whistles) to a unique curvy pool and spa that was within our budget and included all of our must haves. The office staff, especially Cara, were easy to get in touch with when we needed information or concerns. They even answered the phone instead of sending it to voicemail or employed the answer/hold trick. The City did throw a wrench in the final steps of the process (I guess that is a normal situation in The "Cape") and Custom Pools by Design did not even blink to make it right and in a timely manner. They made a really frustrating and overwhelming situation into "No big deal, we got you". The pool is absolutely gorgeous, the cage is sturdy and well built, and the paver installation is perfect and a real eye catcher. WE lucked out finding this company. I strongly encourage anyone looking to a pool and/or spa give Custom Pools by Design a call. Tell Cara we said "Hi".Posted on Jason JohnsonTrustindex verifies that the original source of the review is Google. Amazing company that delivers a high quality pool with a extreme level of care. The entire process was professional and they kept on task with out constant follow up and push like my previous pool builder required. The project manager and sales rep kept me informed and answered every question I had. In addition to delivering a high quality product they finished the pool a month ahead of schedule! I would strongly recommend this company.
The Value of Customer Feedback
At Custom Pools by Design, customer feedback plays an important role in everything we do. The experiences and insights shared by our clients not only reflect the quality of our work, but also help us continue improving our services and customer experience.
Every project is an opportunity for us to exceed expectations, build lasting relationships, and deliver outdoor spaces our clients can enjoy for years to come. We take great pride in the trust our customers place in us and are committed to maintaining the highest standards of craftsmanship, professionalism, and service.
A Reputation Built on Satisfaction
Our clients consistently recognize our attention to detail, clear communication, and commitment to quality throughout every stage of the pool building process. From custom pool designs to renovations and repairs, we focus on creating a smooth and enjoyable experience from start to finish.
As a family-owned and operated company, we believe strong customer relationships are the foundation of our success. Many of our customers return for additional projects or recommend us to friends and family — something we consider the highest compliment.
Let Our Reviews Inspire Your Next Project
If you’re considering a custom pool, spa, or outdoor living project in Fort Myers or Southwest Florida, we invite you to connect with our team today. We look forward to helping you create a beautiful outdoor space — and hopefully earning your future positive review.
